Privacy policy

dk RENTAL NV GDPR Privacy Notice
At dk RENTAL NV, we are committed to protecting and respecting your privacy.
This General Notice explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We have additional Privacy Policies for other processes or activities within our business. These can be accessed through the table of contents on this Notice.

We may change this Notice from time to time so please check this page occasionally to ensure that you are happy with any changes. 
 
Any questions regarding this Notice and our privacy practices should be sent by email to dpo@lavendongroup.com or by writing to:
 

The Data Protection Officer
dk RENTAL NV
Unit 15, Midland Court,
Lutterworth,
Leicestershire
United Kingdom
LE17 4PN
 
Alternatively, you can telephone +44 1455 558874
 
Who are we?
We are dk RENTAL NV, the Belgium division of Loxam Group – the European and Middle Eastern market leader for powered access rental.
 
The group includes:
UK- Nationwide Platforms
Belgium – dk RENTAL NV
UAE – Rapid Access
 
Loxam Group provides sales, rental and service of high level access equipment as well as training on safety and equipment use.
 
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about roles or make enquiries about our services or if you register to receive one of our newsletters.
 
This includes information provided at the time of registering to use our website, subscribing to any service we provide or requesting further services.
 
We may also ask you for information if you enter a competition or promotion sponsored by us, and if you report a problem with our website.
 
We also collect Information you provide to us by other means (including, for example, by telephone or email) including:
 
• If you contact us, we may keep a record of that correspondence.
 
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
 
• Details of your visits to our website and the resources that you access.
 
• Details and records of your online chat sessions with our customer services representatives.
 
What type of information is collected from you?
The personal information we collect might include your name, business name, email address, telephone numbers.
 
How is your information used?
We may use your information to:
 
• Carry out our obligations arising from any contracts between you and us.
• To ensure that content from our website is presented in the most effective manner for you and for your computer
• To provide training though formal accreditation.
• To keep you informed about changes to our services
 
We review our retention periods for personal information on a regular basis. We are legally obliged to hold some types of information to fulfil our statutory obligations. We will hold your personal details for as long as necessary for the relevant activity, or for a period of 7 years. Further details can be found in our Retention of Records Notice.
 
Who has access to your information?
• We will not sell or rent your information to third parties
• We will not share your information with third parties for marketing purposes without your explicit consent
• We may transfer your personal information to a third party (or clients) as part of our contractual obligations (for example IPAF exam information). However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
• We may disclose your information to any member of our group and our ultimate holding company and its subsidiaries.
• If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our website terms of use, any of our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of dk RENTAL NV, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
 
Lawfulness of Processing
We are required to inform you on what lawful bases we are obtaining and processing your personal data. In general, this will be Legitimate Interests. Where this differs is documented in the specific Privacy Notice for that process.
 
Marketing Information
You have a choice about whether you wish to receive marketing information from us or not. If you do want to receive direct communications from us about the products or services we offer, then you can opt in by ticking the relevant boxes situated on the forms on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by any means from May 25th 2018 if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@dkrental.be or telephone on +32 56 622 622.

How you can access and update your information
The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information we hold about you. In the meantime, if you change your email address or any other information we hold about you is inaccurate or not up to date, please email us at: info@dkrental.be , or write to us at: 

dk RENTAL NV
Sprietestraat 164,
8792 WAREGEM
BELGIUM

Alternatively, you can telephone on +32 56 622 622
 
Your Rights
You have the right to ask for a copy of the information dk RENTAL NV hold about you.
You can request this information by contacting the Data Protection Officer at the address above, by email to: dpo@lavendongroup.com or by telephone on +44 1455 558874
 
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy Notice applies only to our website, so we encourage you to read the privacy statements on other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
 
In addition, if you are linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the Notice of that third-party site.
 
Review of this Notice
We keep this Notice under review. This Notice was last updated in May 2018

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